Frequently Asked Questions (FAQs)
1. When can I expect my order to be shipped?
Orders are processed and shipped in one business day, and delivery within the UK normally takes one to three business days.
2. Do you provide free shipping?
Indeed! There is no minimum purchase amount needed to receive free shipping on all orders placed within the United Kingdom.
3. Is it possible for me to return an item?
Of course. Returns are accepted within ninety days of delivery. Items must be in their original packaging, unused, and undamaged. For more information, view our complete Return and Refund Policy.
4. Which forms of payment are accepted?
At this time, PayPal is the only payment method we accept. You can safely pay with a debit or credit card as a guest or with your PayPal account.
5. Do you offer international shipping?
We only ship within the United Kingdom at this time.
6. How can I follow up on my order?
We will email you a confirmation as soon as your order ships, along with tracking information so you can keep an eye on your package.
7. What happens if the item I receive is flawed or damaged?
With your order number and pictures of the problem, please get in touch with us right away at contact@homegardenproject.store. In accordance with our warranty policy, we will help you get a replacement or a refund.
8. Is it possible to modify or cancel my order?
Orders are processed promptly, but if you need to change or cancel, please get in touch with us right away. Before shipping, we will try our best to fulfill your request.
9. How do I get in touch with customer support?
We can be reached by phone at +44 842 364 5995 or by email at contact@homegardenproject.store during business hours, which are Monday through Friday from 9 AM to 5 PM UK time.